Uber is now an accredited transport service for the Ed Sheeran Concerts


28 days ago

Please note the following important information pertaining to the Uber Service at Ed Sheeran's Concerts this weekend, as provided by Uber for their customers.

When it’s time to head home, exit the FNB Stadium and follow the signs to the pickup zone. Only when you are in the pick-up zone do you request a ride and wait for your driver in this safe environment. There will be security personnel stationed at the designated Uber zones, as well as many well-branded Uber brand ambassadors who will assist you if you are struggling to find your vehicle.

With so many people using their phones during the events, additional boosters have been installed to ensure sufficient network reception to allow for full functionality of the Uber app and the Uber Lite app, which is designed to work in low connectivity areas.

Traffic

The crowds will be big, so please be patient! You can expect some delays coming in and out of the venue so please give yourself some extra time. We have been working with the Event Safety & Security Planning Committee to ensure they provide free traffic flow in and out of the pickup zone. We have also communicated event logistics and guidance on how to comply with the traffic management plan to our driver-partners to give you an uninterrupted experience.

Verify your driver and vehicle before getting into the vehicle

The Uber app provides you with all the details of your driver and vehicle as soon as the driver accepts your request. Uber rides can only be requested through the Uber app, so no matter how much of a hurry you may be in, don’t feel pressured to accept street hail solicitations from anyone claiming to be with Uber - always look in your app to confirm.

Be sure to:

Check that both the vehicle make and colour matches - an image of the vehicle colour and type is provided in the app

Identify the vehicle registration plate and cross-check with the app

Ask for your driver's name and check the in-app photo - you also have the ability to click into and enlarge the driver photo in-app. If you find any discrepancies or inconsistencies, feel free to politely cancel the trip and provide feedback in-app.

On a budget?

Headed to the show with friends? Be sure to split the fare between your group and with upfront fares, you will know how much you need to pay before you take the ride. If dynamic pricing comes into effect while you are requesting, you will be notified from the moment you open the app and are reminded as you request your trip.

Did you know dynamic pricing ensures there are cars available whenever you open the app? During big events like these, this automatic feature encourages more driver-partners to move into the specific area and stay on late into the night to cater to the increased demand. When demand and supply are in line, prices quickly return to normal.

We encourage riders using the Uber app to follow all these steps and ensure they use the designated Uber rider pick-up and drop off zones.

Uber SA

Riders continue to have access to Uber in-app safety features, such as 24/7 phone support, In-App emergency button and Trusted Contacts, which allows you to share your trip with up to five friends and family members.

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